Remote IT support offers fast, flexible assistance for businesses. But when everything happens behind the scenes, it’s natural to wonder: Is it safe?
At PC’s R Us, we hear this question often. Many small businesses worry about giving someone access to their systems from afar, especially when sensitive data or financial information is involved. The good news? With the right tools and protocols, remote IT support is not only safe, it’s often more secure than traditional, reactive support models.
Here’s how we protect your business while providing expert support remotely.
Common Concerns About Remote Access
If you’ve never used remote IT services before, the idea can be unsettling. You’re essentially allowing someone to “enter” your systems without being physically present. It’s completely fair to ask, How do I know my data is safe? or What if someone gains access who shouldn’t?
Here are the most common concerns we hear and how we address them:
- Data Exposure: With trusted tools and encrypted access, your data stays protected at all times. Only authorised technicians can connect, and every session is logged and monitored.
- Privacy Violations: We only access your systems when needed and with permission. We’re here to fix problems, not snoop around. You remain in full control of what we can see or do.
- Loss of Control: Remote tools are designed to give us visibility, not ownership. You can end a session at any time, and we can only access what’s necessary to provide support.
With strong security protocols and enterprise-grade tools in place, remote IT support gives you faster help without compromising your security or control.
Our Security Stack
At PC’s R Us, we build protection into everything we do. Our remote services are powered by industry-leading cybersecurity solutions that safeguard your systems 24/7.
EDR (End-Point Detection and Response)
We use EDR technology to deliver next-generation protection for your devices. It uses artificial intelligence to monitor behaviour, detect threats, and stop attacks in real time. Unlike traditional antivirus software, it doesn’t need constant updates or manual scans. It simply works — silently and effectively.
Key benefits of EDR:
- Real-time threat detection and blocking
- No performance drag on your devices
- Cannot be uninstalled by users or tampered with by attackers
- Responds instantly to ransomware, phishing, and unknown threats
Cloud Backup for Microsoft 365
Backing up your data is critical, especially in a remote environment. That’s why we use a business-grade cloud backup platform built for Microsoft 365. It runs three automated backups per day across email, Teams, SharePoint, and OneDrive. Your data is stored securely offsite and can be restored on demand, whether due to user error, cyberattack, or accidental deletion.
With up to 7 years of historical backups available, this ensures peace of mind, even when something goes wrong.
Built-In Features That Keep You Covered
Security isn’t just about prevention, it’s about control, recovery, and resilience. That’s why the tools we use include powerful, built-in features designed to limit damage and speed up recovery in the event of a cyber incident.
Here’s how we help keep you covered:
- Ransomware Rollback: If ransomware strikes, EDR can roll your system back to a safe state from before the attack. It’s like a built-in time machine for your data.
- Network Isolation: If a device is compromised, we can instantly disconnect it from the rest of your network, stopping the spread of the threat.
- USB Port Blocking: We can disable USB access on sensitive devices to prevent unauthorised data transfers or infection from unknown drives.
- Data Encryption & Recovery Keys: Devices can be encrypted using BitLocker, and recovery keys are securely stored, ensuring your data remains inaccessible even if hardware is lost or stolen.
- System Monitoring & Alerts: We receive real-time alerts for unusual activity, failed backups, or missing updates and act immediately to resolve them.
These features mean you’re not only protected from external threats but also equipped to respond and recover quickly if something does go wrong.
Remote IT Support Is Built on Proactive Security
Security is the foundation of how we deliver remote IT support. From AI-driven protection to daily cloud backups and device encryption, PC’s R Us builds safety into every step of the process.
You don’t need to choose between convenience and security. With the right partner, you get both.
If you’ve been hesitant to trust remote IT support, now’s the time to reconsider. Because when done right, it’s not only secure, it’s your strongest first line of defence.
PC’s R Us is a trusted Managed IT Services Provider based in Johannesburg, offering cost-effective, scalable tech support for small businesses, medical practices, and professionals. Since 2011, their expert team has delivered reliable solutions including Microsoft 365 management, cybersecurity, cloud backups, hardware repairs, and 24/7 remote monitoring. With a focus on proactive support, personalised service, and no long-term contracts, PC’s R Us makes enterprise-grade IT simple, affordable, and accessible for growing businesses.